Frequently Asked Questions

From time to time between scheduled visits to the doctor, we know that unfortunately, your child will become ill. Or, after a visit to the clinic, you get home and realize you forgot to ask the doctor or nurse an important question. Any time you have any question about your child’s condition, medication or treatment, we want to help.

Realizing that we cannot answer ALL questions here, we have collected our most frequently asked questions and the answers in addition to the complete Pink Parent Handbook. If the question you have is not covered, you may call the clinic. Your message will go to a clinical staff member who will return your call as soon as possible. The clinical staff member will convey directly to your physician, any questions not of a routine nature.


My child needs a prescription refilled. What is your process?

Requests for refills of maintenance medications are best handled by your pharmacy. If your child has not been seen recently, sometimes an appointment is required before a refill is authorized. In other circumstances, your refill request may require consultation with your child’s physician. In either case, you will receive a telephone call from the nurse to let you know that your child’s prescription has been sent to your pharmacy.

My child needs a refill of ADD/ADHD medication. What do I do?

Prescription refills for ADD medication can only be handled by the child’s PCP. We require a 72 hour window in which to process these requests. You will receive a telephone call from the nurse to let you know that your child’s prescription is ready for pick-up.

What is your procedure regarding nurse telephones calls?

Telephone calls requesting nurse advice received before Noon will be returned by 1:00 p.m. Calls received after Noon will be returned by the end of the day. Messages left after 5:00 p.m. will be returned the following clinic day.